CUSTOMER ORIENTED BUSINESS

What do your customers purchase, when do they make the buying decision, what is their preferred payment method and what are their plans for the future?  Customer knowledge is the key to achieving your business objectives. The XCRM gives you a comprehensive overview of the purchase-sales process in one place, and also an insight into the future trends of your business.

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BE AHEAD OF THE FUTURE.
ALL DATA IN ONE PLACE.

Does your company use several databases and CRM systems? Do you wish to display all current data from all databases in one place?

The XCRM system combines all your databases in one place, allowing you to see a comprehensive picture of the activity of each single customer or customer group at any given moment. On the basis of this unified data, you can build efficient and measurable communication and create sales activities directly tailored to your clients.

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FOR THERIGHT CUSTOMERS. AT THE RIGHT MOMENT.

We segment the customers according to different criteria, based on their buying habits, their behavior and also their future activities.

Using such combined data customers can be addressed accordingly, and at the same time it is possible to determine which offer is the most relevant for them at the given time. The offer can be quickly and easily customized for each individual client. This leads on to efficient and targeted sales process.

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KNOW MORE. DO BUSINESS BETTER.

Segment analysis, analysis of customer losses, analysis of sales potential, uncovering themain patterns and forecasting trends.

Explore the behavioral patterns of your customers. The various analyses can help you with business decisions when designing your offers and in sales promotion, thereby allowing better profitability.

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EFFICIENT MARKETING

Efficient communication with customers is the key to achieving sales results.

The XCRM allows for easy planning and execution of marketing campaigns. Simply provide the most relevant offer to any of your various target groups. All marketing campaigns can be continuously monitored and adjusted as needed.

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REPORTING

CURRENT DATA AT ANY GIVEN MOMENT

The reporting offers a variety of reports. You can access real and current data and there by obtain a comprehensive overview of your customers. The reports can be easily sorted by the individual data down to the level of a single transaction.

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CASE
STUDIES

ELECTRICITY DISTRIBUTION

After arranging all our data systemically, we were able to optimize procurement and sales. At the same time we improved work processes and client communication. Our end of the year results only confirmed our efforts as we were successful in increasing the DIP.

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FINANCE

I feel like a pilot. I have an overall picture and at the same time all details on customers and operations, in the same way as a pilot who always has all details on the aircraft and flight at hand.

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RETAIL

Our enterprise noticed an increased effect of direct marketing. The marketing investment became measurable, and at the same time we achieved an important competitive advantage in the market.

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INSURANCE

Irrespective of whether I am in the office or visiting customers, I always have current insight into the operations of the individual customer. My work became more efficient, and the number of negotiated profitable transactions increased.

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TELECOM COMPANIES

I now have comprehensive and accurate data about my customers. From now on I know exactly when and what to offer to my customer, which makes satisfaction mutual. I am impressed by the comprehensive and transparent information, as this allows me to discuss concrete offers with confidence.

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